Compliance rising, budget flat: governance had to close the gap.
An aged and community care provider faced a widening gap between care ambitions and resources, on legacy technology with an unmanaged cyber posture. The independent review rebuilt governance and laid the data foundations for safe AI.
Governance rebuilt. Technical debt registered. AI foundations laid.
The Challenge
Rising compliance burden, legacy technology constraints limiting new investment, an IT strategy misaligned to corporate goals, weak data quality unsuitable for AI ambitions, and an unmanaged cyber posture degrading the risk profile. Care ambitions and available resources were pulling apart.
The Independent Review
- Independent technology operations review
- IT governance and planning revamp, including a formal technical debt register
- IT business partner team established around business outcomes
- AI-enablement workshops with business units to identify safe, valuable use cases
The Outcome
- Governance framework rebuilt, reducing cyber risk
- Business cases developed for high-value strategic projects
- Data-quality processes established for future AI-enabled care
- Innovation function identifying AI applications that reduce compliance burden
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