Professional Services
Partner profit leaks through the IT line. Quietly.
Professional services firms run on billable time and client trust, and both are exposed to IT nobody has independently tested. Our principals' reviews in this sector keep finding the same things: firms that outgrew their MSP years ago, vendor-shaped roadmaps where every initiative takes two years and a million dollars, and client-data obligations resting on security nobody has verified.
Growth Past the Provider
The MSP that suited 40 staff is out of depth at 150, and the board hears it last.
Client Data Obligations
Client confidentiality promises are only as strong as controls nobody independently checks.
Per-Partner Cost Drag
IT waste divides straight into partner distributions. Unbenchmarked contracts are a profit decision by default.
Downtime Is Billable Time
Every outage hour is unrecoverable WIP. Resilience claims deserve testing before they are needed.
What our reviews keep finding
- MSP arrangements priced above market and below requirement
- Licence waste across practice management and productivity stacks
- Security gaps that contradict client-facing confidentiality claims
- Vendor-led roadmaps serving suppliers over the partnership
Where professional services organisations start
MSP Audit
An independent audit of your managed service provider: what you pay versus market, what you get versus the contract, and the renegotiation points to fix the gap.
IT Cost Reduction
A forensic, line-by-line audit of your IT spend against market benchmarks, with the specific renegotiation points to recover the difference.
Cyber Risk Review
Independent verification of your actual cyber position, written for your board: quantified, prioritised, and aligned with what regulators and insurers now expect.
2x value identified, or you don't pay.
The 4-Week Commercial IT Health Check is fixed fee, non-disruptive, and guaranteed in writing: if we don't identify value worth at least twice our fee, we refund it.