They'd outgrown their MSP, and nobody would say it.
A fast-growing professional services firm suspected overpayment but had no benchmark. The independent review confirmed they had outgrown the arrangement, and found degraded cyber resilience the incumbent never surfaced.
Independent benchmark. New provider. Board-endorsed roadmap.
The Challenge
The firm had grown from a small practice through acquisition and organic growth, but its IT arrangements had not grown with it. The board was concerned the incumbent managed service provider was no longer keeping pace, suspected the firm was overpaying, and had no independent data to test either concern. The technology architecture was limiting competitiveness, and every assessment on the table came from a party with something to sell.
The Independent Review
- Independent review of service experience against actual business needs
- IT cost benchmarking against comparable organisations
- Risk profile examination relative to peer organisations
- New IT operations strategy, vendor selection support and market approach
The Outcome
- Confirmed the organisation had outgrown its MSP, with the evidence to act
- Surfaced a significantly degraded cyber risk profile the incumbent had never raised
- Migrated to a provider matched to the firm's scale, on benchmarked terms
- Deployed scalable network architecture reducing future cost
- Recruited internal IT capability the board now trusts
"It's the first time I clearly understand how we engage our IT to change the status quo."
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