The board wanted assurance, not another vendor report.
A Queensland independent school board required objective assessment of ICT operations. Internal teams were too close; vendors were conflicted. The independent review delivered 17 board-ready recommendations and a baseline for every decision since.
17 board-ready recommendations. Zero vendor interest in the outcome.
The Challenge
The leadership and board of a Queensland independent school (Pre-Prep to Year 12) needed an independent, objective assessment of ICT operations to inform governance decisions. Internal teams lacked objectivity by virtue of their involvement in the existing arrangements, and vendor assessments presented obvious conflicts of interest.
The Independent Review
- Audit of support arrangements, skills, costs and resourcing
- Required versus delivered service level comparison
- Cost and performance benchmarking against industry standards
- Infrastructure risk assessment: security, disaster recovery, backup methodology
The Outcome
- 17 recommendations across governance, architecture and technical domains
- Immediate governance and risk issues prioritised and actioned
- Objective baseline for investment and staffing decisions
- Future planning aligned to digital teaching and learning goals
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