Sometimes the answer is: keep your MSP.
A professional services board asked for independent assurance on single-vendor risk. The review confirmed below-benchmark cost, kept the provider, and fixed the sustainability risks the board had never seen.
Provider kept. Real risks fixed. That's what independent means.
The Challenge
The board was satisfied with day-to-day service but wanted independent assurance: was the single support arrangement concentrating too much business risk, and was the pricing right? A conflicted assessor would have found problems to sell solutions to. The board wanted the truth either way.
The Independent Review
- Independent assessment of IT service delivery quality
- Vendor capability and commercial assessment against benchmarks
- Concentration risk and continuity dependency examination
- Board-level governance recommendations
The Outcome
- Confirmed the incumbent delivered below-benchmark service cost: keep them
- Identified service sustainability and agility risks the board had not considered
- New investments recommended to reduce dependency risk without changing provider
- The board renewed with evidence instead of hope
Facing something similar?
MSP Audit
An independent audit of your managed service provider: what you pay versus market, what you get versus the contract, and the renegotiation points to fix the gap.
Learn moreCyber Risk Review
Independent verification of your actual cyber position, written for your board: quantified, prioritised, and aligned with what regulators and insurers now expect.
Learn more2x value identified, or you don't pay.
The 4-Week Commercial IT Health Check is fixed fee, non-disruptive, and guaranteed in writing: if we don't identify value worth at least twice our fee, we refund it.