30% of staff were already using unapproved AI.
A mid-market business growing by acquisition asked whether AI would disrupt its model. The audit found 30% of employees already using unapproved AI tools, and delivered the governance to turn exposure into advantage.
30% shadow AI found. Governed rollout in place.
The Challenge
The board and executive team were concerned generative AI could disrupt the business model, cut revenue and increase costs simultaneously, and every assessment on offer came from parties selling AI platforms. They needed an independent view of exposure and opportunity with no vendor bias.
The Independent Review
- Independent review of the technology environment and AI exposure
- Shadow AI discovery across the workforce
- Governance process revamp with AI awareness and education program
- Controlled rollout of commercial AI tools with security and privacy controls
The Outcome
- Shadow AI in use by 30% of employees identified and governed
- AI usage policy adopted, with an AI working group focused on business outcomes
- Business cases generated for several high-value strategic AI projects
- The organisation moved from anxiety about AI to a governed, evidence-based position
"Reading your report, produced without conflict of interest, I finally understood how biased the technology advice we'd been getting really was."
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